Well the title of this blog is quite straight and provides the brand Tag Line for one of the largest bank i.e. CITIBANK.Interestingly the customer service department is quite in a bad shape these days as they are sleeping and well there sleeps are bringing down there services.Its time to wake up these executives and make them aware that at least value your customers.When i was in college i had Citibank in mind as one of the world largest bank and Vikram pandit as one of the NRI heading the bank,so a feeling of proud came.
When i joined my first company and was introduced to open my first bank account ,there was real excitement flowing over my head as this was citibank whose customer service and valuation of customer is renowned.
Meeting with the relationship officer whose smile was as good as the logo of citibank started to tell me the procedure to how to open an account in citibank but bad luck stuck and all credit goes to government of India whose issued me a license with license number almost invisible and taking out the copy of the same is as difficult as making a new license.So i decided to leave the account opening and for next few months wondered my finance executive for cheques but as everything has its limits so was of my Cheques withdrawal schema limit in my company.I decided to bring a new copy of my license from somewhere and finally with all due support from citibank was able to open my account in citibank.
Well the D-day was great and my first salary credits but it was excitement moving ahead of my head so i decided to party and the party brought me directly to my first card swap .....great feeling was great to let my money go with my first Citibank Debit card.Things were looking positive and great as going parallel with anna hazare jan lokbal bill to fight corruption.Suddenly the day came where i needed the customer service executive and with immediate attention.Losing a card in some other bank is same as losing your girlfriend in the hands of your best friend.So a immediate call with citibank executive was expected to resolve the problem but as there is a famous saying "the believe is not always true" so this was proved by citibank official .Logged a request and confirmed by a Citi official proved to be an illusion for me and 4 days after the service said i need to reissue the request .So that means the card was not blocked and could have been used by anyone.
Well this broke my trust over the Citi official and i tried to convince the Head -Customer care (Citibank) that i had suffered a time and money loss but that sweet madame proposed me a service solution.There was one good thing that happened in all the incident ,my Card courier was sent through bluedart...i again felt my respect for Citiofficial and went to office to collect the Card.
Single and Huge office has already made me there fan ,but more disappointing was when i met the receptionist,she remineded me of my school teacher ,disciplined and biased.Well service comes from service desk and was pretty sad to see that.Hope Vikram pandit sees this blog and try to improve the tag line.
Citi sleeps but with assurance
When i joined my first company and was introduced to open my first bank account ,there was real excitement flowing over my head as this was citibank whose customer service and valuation of customer is renowned.
Meeting with the relationship officer whose smile was as good as the logo of citibank started to tell me the procedure to how to open an account in citibank but bad luck stuck and all credit goes to government of India whose issued me a license with license number almost invisible and taking out the copy of the same is as difficult as making a new license.So i decided to leave the account opening and for next few months wondered my finance executive for cheques but as everything has its limits so was of my Cheques withdrawal schema limit in my company.I decided to bring a new copy of my license from somewhere and finally with all due support from citibank was able to open my account in citibank.
Well the D-day was great and my first salary credits but it was excitement moving ahead of my head so i decided to party and the party brought me directly to my first card swap .....great feeling was great to let my money go with my first Citibank Debit card.Things were looking positive and great as going parallel with anna hazare jan lokbal bill to fight corruption.Suddenly the day came where i needed the customer service executive and with immediate attention.Losing a card in some other bank is same as losing your girlfriend in the hands of your best friend.So a immediate call with citibank executive was expected to resolve the problem but as there is a famous saying "the believe is not always true" so this was proved by citibank official .Logged a request and confirmed by a Citi official proved to be an illusion for me and 4 days after the service said i need to reissue the request .So that means the card was not blocked and could have been used by anyone.
Well this broke my trust over the Citi official and i tried to convince the Head -Customer care (Citibank) that i had suffered a time and money loss but that sweet madame proposed me a service solution.There was one good thing that happened in all the incident ,my Card courier was sent through bluedart...i again felt my respect for Citiofficial and went to office to collect the Card.
Single and Huge office has already made me there fan ,but more disappointing was when i met the receptionist,she remineded me of my school teacher ,disciplined and biased.Well service comes from service desk and was pretty sad to see that.Hope Vikram pandit sees this blog and try to improve the tag line.
Citi sleeps but with assurance
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